Practice the hard conversations
Rehearse the hard client conversations before they happen.
Account managers roleplay the calls that decide a relationship, a renewal at risk, a scope pushback, delivering bad news, against an AI client that pushes back like the real thing. Instant feedback on tone, empathy and clarity.
rapportstudio · AM coaching
"Honestly, leadership is questioning the ROI this quarter…"
"That's fair, let's look at what's actually landed since January before we talk renewal."
Realistic roleplays that adapt to you.
Practice against an AI client that pushes back like the real thing.
Saving an at-risk account
Rehearse the renewal call for a client who has gone quiet, before the real one, when there is no undo.
Handling pushback
Practice responses to price, scope-creep and "the results aren't there", calmly, with the evidence to hand.
Delivering bad news
A missed deadline, a change of team, a price rise, say the hard thing without damaging the relationship.
Intelligent feedback after every session.
Detailed analysis on the things that actually keep a client.
Tone & empathy
Understand how you come across, did the client feel heard, or handled? Warmth, composure and professionalism in your delivery.
Clarity score
Learn what makes a reassurance land: which phrases build trust and how to structure the answer under pressure.
Handling pushback
Get rated on how well you absorb objections, with stronger alternative responses to try next time.
Progress tracking
Watch each AM improve over time, track metrics, compare sessions, and see where to coach.
Level up the whole account team.
Give every account manager unlimited practice, track individual progress, and spot who needs coaching before a real client does.
- Team dashboardMonitor progress across your whole account team.
- Real scenariosPractice the situations your accounts actually throw up.
- Performance analyticsSee who is ready for the tough calls and who needs a hand.
Team performance
Ready to prepare your account team?
Rehearse the conversations that keep clients, before the real ones arrive.